One driver of your success is your company’s ability to retain your clients and create positive relationships with them. The onboarding process is one place where the work you put in directly impacts the retention rates you will see.
According to Martal Group in their article “From Prospect to Partner: Smarter Client Onboarding in 2026,” having higher retention rates isn’t just about client loyalty, but it also helps your bottom line.
“It’s estimated that acquiring a new customer can cost 5–25 times more than retaining an existing one. And boosting retention by just 5% can raise profits by 25–95%,” Martal Group said.
Click here to learn more about ABS Payroll & HR’s onboarding capabilities or here to read the full article.
Article with all rights reserved, courtesy of Martal Group —- https://martal.ca/
